Improve surgical outcomes, profitability, and physician loyalty through connected teams, actionable data, and embedded clinical and financial guidelines.
Despite significant investments in EHR platforms, surgical care remains disjointed and relies on manual and inefficient processes to organize care between key stakeholders, and the data to support decision-making is often inaccessible.
The limited access to essential information across teams results in suboptimal patient outcomes, preventable cancellations, lost revenue, and higher costs of care.
Administrators have limited access to the data they need to proactively manage their business. Current systems lack the functionality to connect teams to coordinate care and manage their clinical and financial risk. This contributes to increased strain on the care team, off-contract implant and product utilization, and supply creep from vendors. These factors result in cancellations and delays, increased costs, and suboptimal clinical outcomes.
Our dashboards provide you with access to the data you need before surgery to make informed decisions that affect the financial, clinical, and operational health of your organization.
Care coordination functions align communication across teams, eliminate redundant tasks, and provide guided workflows to ensure cases go on time. SurgiScript improves operational efficiency and increases surgical volume by up to 20%.
Our implant and product selection tools enable you to make proactive decisions to support your organization’s clinical and contractual guidelines resulting in sustained supply chain savings of 20%.
Medtel has mainstreamed our scheduling process at the hospital, cut scheduling errors down almost 90%. It is an all-in-one platform, from scheduling, to collection of paperwork, to collection of data/metrics. Once a case is booked by the surgeon, multiple departments are notified. This gives us all visibility to properly plan for a patient’s surgery.
Tens of thousands of surgeries are canceled in the U.S every year, rooted in poor planning and siloed surgical team coordination. The surgical scheduling process is largely manual, so surgeons are often limited to working with a specific scheduler due to work variability across the team. This results in lost revenue for the surgeon and the OR facility and frustrations among team members.
SurgiScript’s surgical care coordination tool gives you the confidence that your case will go on time with everything necessary for your procedure.
Every scheduler becomes your best scheduler by automating tasks and providing individuals with the surgical details they need.
Surgical cases are created faster, key stakeholders are involved, and information is available to the necessary people when needed.
Medtel automates the workflow from my office to the hospital. My cases are seamlessly scheduled with implant requests and supplies, and vendors areautomatically notified, if required. It’s had a valuable influence on my office staff, patients, and me.
Department of Orthopedic Surgery
Nurses are on the frontline of care delivery and bare the bulk of responsibility for ensuring cases are able to go despite the last-minute challenges. They lack access to information they need when they need it, forcing them to rely on their experiences and knowledge to coordinate the necessary case details. Organizations become dependent on their best nurses because their knowledge is not able to be replicated across the team.
Visibility to surgical details accelerates your ability to properly prepare the patient, equipment, and room so cases go seamlessly.
Automated workflows and real-time status updates provide you with the confidence that the case has been fully prepared well in advance of the procedure.
Access to the required clinical documentation reduces your need to track down surgeons at the last minute for signatures.
Medtel has been instrumental in streamlining our surgical scheduling process. Our organization is growing and increasing the breadth of our service lines, necessitating a higher level of connectedness and throughput. Medtel has reduced the number of missing documentation components by more than half thereby reducing cancellations and delays!!
Stephenie Wyke, RN
Supervisor, Pre/Post Surgical Services
Great Falls Clinic Hospital
Managing a surgical case is difficult and disjointed. Individuals managing the process do not have access to information they need when needed, and communication is constrained between key stakeholders. This leads to unnecessary administrative burden and missteps caused by organizational silos.
SurgiScript guides workflows and consolidates critical information for all stakeholders organizing a surgical case, leading to fewer cancellations and delays.
Automated workflows accelerate your ability to coordinate cases. Notifications inform you of completed or pending tasks. This eliminates the back-and-forth communication that bogs down productivity.
Dashboards provide a status update for all cases and help you ensure that preparations are completed well in advance. You have real-time status visibility to all pending cases, so you can take appropriate action.
Medtel has made our whole scheduling and prior authorization quicker and so much easier. Everyone involved can see the same thing once the case gets scheduled. We absolutely love the Medtel system.
Great Falls Clinic Hospital
The buildup towards surgery is stressful enough as it is, without unnecessary delays compounding patient anxiety. Patients often receive little information about their case or what is required of them, let alone what they need to know about pre- and post-op care, coordinating transportation to various facilities, and more. When cases are delayed or canceled, the burden for the patient and caregiver only heightens.
Our care coordination tool ensures that the details throughout the care process are managed prior to surgery. This means you will encounter fewer delays or cancellations and better outcomes.
Teams notify you of any testing, insurance, or clinical requirements early in the process so you can manage these demands far in advance of surgery.
Our decision-support tools utilize the facility’s clinical guidelines to help you manage your risks, leading to better outcomes.
I went into surgery worried about so many things - bad outcomes, delays, poor communication but that was not my experience at all. My knee replacement outcome was everything that I could have hoped for - the communication was great, and everything went perfectly according to schedule. I have recommended Dr. Marwin and NYU to many people and will continue to do so.
70% of an organization’s earnings are linked to the operating room. Existing work processes are labor intensive, siloed, and inconsistent. Current systems lack the data structure and decision-making tools to guide surgical care coordination efficiently and effectively. These factors lead to same-day cancellations, case delays, and increased supply chain costs.
SurgiScript guides the workflow and consolidates the critical information for all stakeholders involved in organizing surgery, leading to fewer cancellations and delays.
Automated workflows accelerate schedulers' ability to coordinate cases. Notifications inform them of completed or pending tasks, which eliminate the back-and-forth communication that bogs down productivity.
Dashboards provide a status update for all cases and help schedulers ensure that tasks are completed before surgery. You have real-time status visibility to all pending cases so you can take appropriate action.
Medtel has helped the West Suburban OR and ancillary teams build stronger relationships with referring surgeons and has helped West Suburban increase OR cases at the Medical Center.
West Suburban Hospital
Surgery centers are challenged with getting the necessary details and paperwork required to schedule a case. This process is disjointed between the ASC and the physician’s office, and schedulers struggle to access the information they need when they need it. ASCs need to manage the workflow variances across surgical offices and invest significant time and staff to collect the necessary case details.
Guided workflows and care coordination tools help ensure that all case details are completed before surgery. Cases are ready to go on time with the necessary confirmations leading up to surgery.
SurgiScript improves communication to manage case details and reduce cancellations and delays. Surgery centers using SurgiScript experience up to a 20% increase in surgical volume due to the improved operational efficiency.
Surgeons choose SurgiScript surgery centers because they are confident their cases will go as scheduled.
Medtel has opened a new line of real-time communication between the surgical facility and physicians’ offices, streamlining the patients’ pre-operative process. The Medtel platform has been extremely beneficial for our scheduling workflow. We no longer have to deal with missing faxes or emails.
Senior Business Manager
Orthopedic Surgery Center of Palm Beach County
Affiliate of SCA Health
Surgical care coordination begins with the surgeon and patient. Generating a case request is intuitive and easy with automated case request forms, decision support tools, and pre-populated dropdown menus.
SurgiScript connects and guides stakeholders from the onset of when the case is scheduled until it is completed. Schedulers are empowered with the necessary case details to complete a case, shared communication between stakeholders, and status alerts on required actions and case readiness.
The team is alerted as soon as the case is created, allowing them to begin working early on in the process and eliminating the last-minute push. SurgiScript provides access to clinical documentation, and embedded rules ensure documents are compliant, mitigating the risk of late cancellations.
The team is alerted as a case is created, enabling them to immediately begin the authorization process. Specifically designed workflows facilitate communication between the surgeon's office and the surgical facility so prior authorization is verified well in advance.
Embedded rules guide the selection of on-contract implants and products, enabling the organization to proactively manage its supply chain initiatives. Dashboards displaying real-time alerts and detailed analytics empower the team to manage costs throughout the process.
SPD has visibility into tray and implant requirements for each surgical case at the time of scheduling. Embedded rules map the necessary trays to each implant, mitigating late drop-offs and processing of unnecessary trays.
Each time a case is created in SurgiScript, vendors are notified of important case details and implant/product requirements. Confirmations of delivery for all implants and products are tracked to ensure the correct items are delivered on time, preventing delays and unnecessary expenditures.
Early visibility into each patient’s clinical risk profile prepares anesthesia with the necessary data to ensure the best possible outcome. Anesthesia has early exposure to the upcoming surgical case volumes and risk profiles that enables the team to plan for efficient staffing.
Surgeons are confident that when they show up in the OR, the case is ready and on time, with no surprises. Surgeons see improved staff satisfaction through streamlined workflows and seamless communication and care coordination.
SurgiScript is a cloud-based platform connecting the stakeholders throughout the surgical ecosystem. Our embedded rules-engine standardizes care coordination, reduces costs, and helps improve patient outcomes.
SurgiScript connects and guides key stakeholders required to administer a surgical procedure from the time a case is scheduled until it is completed, decreasing case cancellations and improving on time starts.
SurgiScript provides ready access to the necessary paperwork required in surgical management. Improved access to required documents reduces cancellations resulting from missing documentation.
By providing structured data and creating a reliable and repeatable format, SurgiScript significantly reduces the manual processes involved in surgical care today, helping to reduce costs and improve surgical outcomes.
SurgiScript’s rules-engine embeds supply chain guidelines, risk assessment tools, and clinical documentation to drive desired outcomes and surgical profitability.
SurgiScript provides analytics, dashboards, and reporting tools at each point in the surgical care coordination process. These tools help you monitor, measure, and respond to achieve your surgical goals and initiatives.
Harold Mondschein has more than 20 years of leadership experience in the healthcare sector, including direct patient care, sales, and consulting for health systems and manufacturers. Prior to Medtel, Mr. Mondschein was a Managing Partner at Proficient Surgical Equipment, a leading medical device distribution company specializing in innovative technologies in surgical care. Harold’s clinical experience includes working as a neurological specialist in physical therapy at NYU Medical Center and then later successfully launching a state-of-the-art neurosurgery rehabilitation program at Beth Israel Medical Center’s Institute for Neurology and Neurosurgery.
A senior-level physician executive with more than 25 years of operational and clinical healthcare experience, Tony retired in January 2020 as CEO of Tenet Healthcare’s Detroit Market. Dr. Tedeschi’s background includes starting a clinical practice in a rural community, serving as interim co-CEO and hospital president for a large suburban integrated-delivery system, serving as interim COO of Chicago’s Cook County Health & Hospitals System, and leading organizational performance improvement as the COO and CMO of two urban, safety-net hospitals. Board-certified in family medicine, Dr. Tedeschi holds a medical degree from the University of Illinois College of Medicine and master’s degrees in business administration from Northwestern University and public health from the Medical College of Wisconsin.
Carol’s experience spans the healthcare and technology industries, as well as developing and growing start-up and non-profit organizations. Carol is a pioneer of the internet and new media communications industries and has over 20 years of experience as a healthcare clinician. Carol is responsible for project management, product development, and customer care. As part of the Medtel Care Team, Carol is dedicated to ensuring a positive user experience based on extensive workflow analysis and by listening to our client’s needs.
Jessa opens the line of communication between clients and the Medtel team to get projects done and establish a record of customer success. Her experience spans project management, implementation, workflow analysis, and product development. At Medtel, Jessa is focused on providing an exceptional customer experience from implementation to Go-Live and beyond. Her goal is to find opportunities to strengthen the nexus between technology and healthcare, with a focus on improving patient outcomes, streamlining surgical workflows, and eliminating inefficiencies. Jessa holds a master’s degree in Public Health from New York University.
Arturo combines over 20 years of technical experience with empathetic leadership to grow and build transformational technology organizations that consistently deliver cost-effective IT solutions and platforms. Over the past five years, Arturo led Enterprise Architecture and Platform Engineering for Remedy Partners, and later, Signify Health, as the organizations merged and went public. Arturo developed and scaled the core business logic engine and led the organization's transition to the cloud. Developing platforms and frameworks that were scalable, secure, and cost-effective enabled Remedy Partners to transition from startup to merger to IPO as Signify Health.
Matt has established a strong record as a commercial leader in start-up medical sales companies with over 20 years of experience in healthcare sales, serving in a variety of senior leadership roles. Most recently, Matt served as a consultant to help life sciences companies improve their sales force effectiveness, leading numerous global sales training initiatives. Prior to that, Matt served as the Vice President of US Sales for Aerocrine, a publicly traded medical device company, and National Sales Director for Phadia, a specialty diagnostics company, and helped lead both organizations to successful strategic exits through the growth of US sales.